Refund Policy

Diverse Interactive Learning ("DIL") is committed to family satisfaction. This Refund Policy explains how refunds and credits are handled for our tutoring and coaching programs.

Session Packages

Tutoring sessions are purchased as packages (Introductory Trial, Semester, or Yearly Programs). Unused sessions within a package may be rescheduled subject to availability and our cancellation policy.

Cancellation and Rescheduling

To reschedule a session, please notify us at least 24 hours in advance. Sessions cancelled with less than 24 hours' notice may be counted as used. In the event of an emergency, contact us and we will work with your family to find a fair solution.

Refund Requests

Refund requests for unused sessions are reviewed on a case-by-case basis. Approved refunds for unused, unexpired sessions are typically issued to the original payment method. Sessions already attended are non-refundable.

Growth Guarantee Programs

Our Math, Language Arts, and SAT/ACT Yearly Programs include a written growth guarantee. The remedy under those guarantees is additional tutoring sessions at no charge, not a monetary refund. See the full guarantee terms on each program page.

How to Request a Refund

To request a refund, contact us at info@diverseilearning.com or 484-273-0195 with your name, package details, and reason for the request. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

This policy is published by Diverse Interactive Learning. You can also view the original source document below.